Customer Service
Placing Orders
· Secure On-Line Shopping with a Credit Card 24 hours/7
days
· By email* - order@giovannicosmetics.com
(if you experience trouble with the processing of your order please
email us customerservice@giovannicosmetics.com
so that we may
resolve any issues that may arise with our on-line order processing
system. (Giovanni does not recommend that you send credit card or
other payment information via email.)
· By Telephone, toll-free* -- 800 563-5468
· Daily hours: Monday thru Friday 8:30 am to 5:00 pm Pacific
Time
· By Fax* -- (310) 952-9532
· By Mail* -- Send your order request with credit card information
or money order to:
Giovanni Cosmetics, Inc., P.O. Box 39378, Los Angeles, CA 90039
*Please include your shipping address, email address and/or phone
number so that we may
personally contact you if we have questions or information regarding
your order.
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Shipping Delivery Times
and Policies
U.S. Delivery times
Continental U.S. (street addresses only)
Service Estimated Delivery Time
UPS Ground 7-10 business days based upon destination
UPS 2nd Day air 2 business days
UPS Next Day Air Saver 1 business day
(orders received by 3pm PST. No weekend delivery)
Alaska & Hawaii (street addresses only)
Service Estimated Delivery Time
UPS 2nd Day air 2 business days
UPS Next Day Air Saver 1 business day
(orders received by 3pm PST. No weekend delivery)
Other U.S. addresses (APO/FPO)
Service Estimated Delivery Time
UPS Ground 7-10 business days based upon destination
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International Orders
For shipments to all countries outside of the U.S. (except Canada)
Giovanni will ship packages using DHL International. For all international
orders, customers are responsible for paying the customs and duties.
Rates will vary. Giovanni cannot determine in advance what these
fees will be. For more information, please contact your local customs
office. For shipments to Canada Giovanni will ship packages using
UPS Standard. Giovanni does not collect duties and/or taxes for
shipments to Canada. For shipments to Canada appropriate duty and/or
taxes must be paid directly to UPS at the time of delivery. For
additional assistance regarding International orders and shipping
rates please contact us at intlsales@giovannicosmetics.com.
Returns
If you receive an item that's damaged or defective or is not the
item you ordered, save the box and all the packing material and
contact us at customerservice@giovannicosmetics.com.
Merchandise ordered through the Giovanni website or directly from
Giovanni may be returned to Giovanni, providing the merchandise
is accompanied with a sales receipt. Merchandise purchased at a
participating Giovanni retailer should be returned directly to the
retailer. We suggest that you contact the customer service department
of the retailer where you made your purchase for appropriate instructions
regarding your concerns.
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Sales Tax
Giovanni will charge sales tax for items being shipped to any address
in the state of California. For all international orders, including
Canada, customers must pay the shipper directly for all applicable
taxes, customs and import duties. To estimate these costs, please
contact your local customs office.
Health Store, Salon,
Spa, and Distributor Inquiries
Please contact us at sales@giovannicosmetics.com
or by phoning (800) 563-5468 for wholesale price list and ordering
details.
Pricing
Prices are subject to change without notice.
Satisfaction
Guaranteed
100% satisfaction guaranteed. If you are not completely satisfied,
please contact us at customerservice@giovannicosmetics.com
for refund instructions.
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